eBay Sellers: How to Deal with Difficult Customers
If you are an eBay seller, you will have to do business with eBay buyers. As traditional retailers do, you may also have a problem with some customers. While the majority of eBay buyers are more than pleasant to deal with, there are some who can “ruffle your feathers.” While your first thought may be to give a difficult eBay buyer a piece of your mind, you may want to refrain from doing so, especially if you rely on eBay to generate income for yourself and your family.
When it comes to dealing with difficult eBay buyers, one problem that commonly arises is with your current auction listings. It is not uncommon to get an eBay message from a buyer requesting that you lower your price on one of your listed items. In fact, it is not uncommon for an eBay buyer to mention that other eBay sellers have the same items listed for less. If and when this ever happens to you, you will want to keep your cool. You should simply state that you are unable to lower your asking price. Kindly suggest to the eBay buyer in question that if they are looking for more affordable prices, they should consider doing business with an eBay seller who offers more affordable merchandise. The decision as to whether or not you want to lower your eBay prices is yours to make, but you should never feel pressured into doing so.
Another situation that commonly arises on eBay, concerning difficult eBay buyers, is the payment process. There are many eBay buyers who make the mistake of assuming that all eBay sellers accept the same methods of payments, but not all do. One of the most common methods of payment accepted is PayPal. If you currently do not have a PayPal account, you may want to look into doing so. Regardless of what methods of payments you do accept, you are urged to outline them in your auction listings. Yes, eBay has a section for that, but, unfortunately, not all sellers make their way down to that section. Should you have a buyer that wants to make alternative arrangements, you need to use your best judgment. If you cannot reach an agreement, eBay should be notified.
One of the other common problems that arise on eBay, with difficult eBay buyers, is those who refuse to pay. With eBay, if you bid on an auction and win it, you are responsible for making payment; however, that doesn’t mean that everyone does. When trying to request payment from a non-paying eBay buyer, you will want to stay professional when doing so. By simply sending a few reminder notices you should still be able to keep your positive image. If you haven’t heard anything from your non-paying eBay buyer, you may want to contact eBay after about a week. eBay has a process that allows you to get your fees back, as well as a process that will gives non-paying eBay buyers a negative feedback rating.
It is also not uncommon for an eBay buyer to be unhappy with the item that they purchased and received from you. If this happens, you need to also use your best judgment. To prevent a problem from occurring, you will want to make sure that you provide a detailed description of whatever you are selling, as well as numerous pictures. It is also advised that you outline a return policy, whether or not you actually have one. Should you have intentionally or unintentionally mislead an eBay buyer, you should make the situation right; however, stand your ground if you are being scammed or “taken for a ride.”
The above mentioned situations are just a few of the many that you may come across as an eBay seller. No matter what situation arises, you are advised to use your best judgment and also keep your cool. In the end, you will be glad that you did.
If you are an eBay seller, you will have to do business with eBay buyers. As traditional retailers do, you may also have a problem with some customers. While the majority of eBay buyers are more than pleasant to deal with, there are some who can “ruffle your feathers.” While your first thought may be to give a difficult eBay buyer a piece of your mind, you may want to refrain from doing so, especially if you rely on eBay to generate income for yourself and your family.
When it comes to dealing with difficult eBay buyers, one problem that commonly arises is with your current auction listings. It is not uncommon to get an eBay message from a buyer requesting that you lower your price on one of your listed items. In fact, it is not uncommon for an eBay buyer to mention that other eBay sellers have the same items listed for less. If and when this ever happens to you, you will want to keep your cool. You should simply state that you are unable to lower your asking price. Kindly suggest to the eBay buyer in question that if they are looking for more affordable prices, they should consider doing business with an eBay seller who offers more affordable merchandise. The decision as to whether or not you want to lower your eBay prices is yours to make, but you should never feel pressured into doing so.
Another situation that commonly arises on eBay, concerning difficult eBay buyers, is the payment process. There are many eBay buyers who make the mistake of assuming that all eBay sellers accept the same methods of payments, but not all do. One of the most common methods of payment accepted is PayPal. If you currently do not have a PayPal account, you may want to look into doing so. Regardless of what methods of payments you do accept, you are urged to outline them in your auction listings. Yes, eBay has a section for that, but, unfortunately, not all sellers make their way down to that section. Should you have a buyer that wants to make alternative arrangements, you need to use your best judgment. If you cannot reach an agreement, eBay should be notified.
One of the other common problems that arise on eBay, with difficult eBay buyers, is those who refuse to pay. With eBay, if you bid on an auction and win it, you are responsible for making payment; however, that doesn’t mean that everyone does. When trying to request payment from a non-paying eBay buyer, you will want to stay professional when doing so. By simply sending a few reminder notices you should still be able to keep your positive image. If you haven’t heard anything from your non-paying eBay buyer, you may want to contact eBay after about a week. eBay has a process that allows you to get your fees back, as well as a process that will gives non-paying eBay buyers a negative feedback rating.
It is also not uncommon for an eBay buyer to be unhappy with the item that they purchased and received from you. If this happens, you need to also use your best judgment. To prevent a problem from occurring, you will want to make sure that you provide a detailed description of whatever you are selling, as well as numerous pictures. It is also advised that you outline a return policy, whether or not you actually have one. Should you have intentionally or unintentionally mislead an eBay buyer, you should make the situation right; however, stand your ground if you are being scammed or “taken for a ride.”
The above mentioned situations are just a few of the many that you may come across as an eBay seller. No matter what situation arises, you are advised to use your best judgment and also keep your cool. In the end, you will be glad that you did.
eBay Sellers: How to Market Your Auctions
Are you an eBay seller? If you are, your goal is likely to make as much money as you can by selling products that you no longer need or want on eBay. Unfortunately, there are now thousands, if not millions, of individuals who are interested in doing the same thing. For you, this often means a steady increase in competition. However, even with competition, you should still be able to make a profit when using eBay, but you may need a little bit of help. That help could from marketing.
When many of us think of internet marketing, we often automatically think of online retail stores or online websites. Although you are not running your own online retail store, you are trying to make a profit online; therefore, you are, in a way, like a retailer. Just having your for sale items listed on eBay is enough to get your eBay items exposure, but you may want to think about taking it a step farther. There are a number of different ways that you can go about marketing your for sale eBay items, without having to spend a dime.
Perhaps, one of the best ways to go about marketing your eBay items is by joining the eBay community, otherwise known as the online message boards. When you talk with other eBay community members your screen name used is also your eBay name. In the eBay community forum, every time that you start a new message or respond to an existing one your name is left, with a link to your main eBay webpage. That is the age that outlines all of the items that you currently have available for sale. Many eBay community members click other member’s pages just out of curiosity, but it not uncommon for someone to find something that catches their eye. Simply starting a few conversations with other eBay community members, even just occasionally, may help to up your eBay exposure.
Another relatively easy way that you can market your eBay auction listings to the general public is by posting on a number of message boards, besides eBay. There are a number of message boards that allow internet users, just like you, to post information on items that they have available for sale, both on and off of eBay. Providing a link, as well as short description of some of the items that you are looking to sell is a great way to increase your eBay exposure and up your chances of making a sale. When taking this internet marketing approach, it is important that you only advertise your eBay listings in areas designated for doing so. Spamming is not permitted on many online message boards and it may actually get you a bad reputation.
Speaking of using online message boards, there are a number of online message boards or forums that allow members to have signatures. Signatures are where many people leave their name or a favorite quote of theirs, but some message boards allow members to use it as space to promote their products or businesses. Before posting a link to your eBay auctions, you are advised to examine the online message board’s policy concerning signature advertising. Should it be allowed, you are advised to take advantage of this free internet marketing. You will want to post a link to your eBay sales page, but be sure to mention that eBay is where all clickers will be going.
Another easy that you can promote your eBay items, particularly if you have multiple items for sale, is by putting a “please checkout my other eBay auctions,” message at the end of each of your eBay listings. As with all of the other above mentioned internet marketing tactics, this is easy and free to do.
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